Shakey's

I can't believe it's been over two years since I've visited Shakey's.

Unfortunately, after this visit, it looks like I may not be going back again.

We met a few others there at exactly 5pm on a Saturday.

We had a party of 8, and there were two other large parties (approximately 10 to 15 people) in the dining room, as well as several other smaller parties (e.g. families).

We put in our order right away - 1 Large Classic Family Meal Deal (1 large pizza, 8 pieces of chicken, and Mojos), and 1 Medium Classic Family Meal Deal.(1 medium pizza, 4 pieces of chicken, and Mojos).

It took FORTY minutes for some of our food to come out (families that arrived 20 minutes AFTER us got their complete orders BEFORE us), and an additional 10 minutes before the final plate of food (4 pieces of chicken and Mojos) to arrive.

FIFTY MINUTES.

Unbelievable.

Not once did a single employee come to our table to apologize for the wait.

The only positives about our dining experience were that the food was actually really good, and that my kids had a blast in the arcade area.

The food:

Medium Italian Sausage Pizza.

 Mojos and Chicken.

Large Pepperoni Pizza.

I've been to numerous other restaurants that apologized for any kind of delay, and it would've made a big difference if someone came by to apologize and/or let us know there would be a delay in getting our food to us due to a backlog of orders or shortage of staff (or whatever the reason was).

It's too bad, because Shakey's is a family-friendly restaurant and the food is quite good, and we most likely would've given them another try in the future if someone had at least kept us informed or apologized for the very long wait.

Shakey's: Waipahu Town Center, 94-060 Farrington Highway, Waipahu, Hawaii 96797, 808-677-1919