This was our first time riding a 767 during our last four trips on HA. When we boarded the 767, my middle son asked "where's my TV?" since he's so used to flying on the A330s, which has interactive in-flight entertainment systems on each seat (since the last time we flew in October, the entertainment menu has since changed and it is now much more user-friendly). Despite the older aircraft, the flight on the 767 was fairly comfortable, as was the flight on the A330.
On our return flight, there were many inconsistencies in service both at the airport and in flight, but there was one exceptional flight attendant named Shawnee.
She was super friendly and very customer-service oriented. There were many times onboard during which we witnessed her exemplary service.
As for the food, each way we were given a Pau Hana Snack Mix as a snack.
The curry pasta was surprisingly good! Even my husband thought it was really tasty. The cake was okay - it tasted like a typical chocolate cake.
On the return flight, we were served a Penne Pasta with Marinara Sauce & Red Bell Peppers, lemon cake, and salad.
I thought the pasta was okay - nothing extraordinary, but the lemon cake was really good.
As far as on-time departures and arrivals, both flights departed a few minutes late, and our flight to SAN arrived on time. Our flight to HNL arrived about 30 minutes early, but for people who gate-checked items like we did, we had to wait about 30 minutes for our items (the agent advised that since the flight arrived early there weren't enough employees to deliver the gate-checked items to us on a timely basis due to an already busy arrival schedule).
Despite the long wait for our gate-checked item on our return and the inconsistencies in service, we love Hawaiian Airlines and we look forward to traveling on HA again soon!
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