After reading the reviews and talking to people that went, it's best to make an appointment online. Appointments usually open up for the next month a couple of weeks before. With online appointments, you are reserving the entire hour for 2800 yen per person whether or not you pet the hedgehogs. If you go without a reservation, you can visit for a half an hour for 1190 yen, but you may have to wait if there's a line. I was worried that we wouldn't need the entire hour, but turns out we did and my kids could have actually stayed longer if allowed.
When we got there I was happy that it was a brightly lit and cheery cafe. We were seated next to a trough with 4 hedgehogs snuggled inside. We read the dos and don'ts and then a staff member came over to demonstrate how to hold the hedgehog. We also ordered a snack, worms, to feed the hedgehogs. We wore gloves and made sure to keep the hedgehogs inside the trough.
It was a little stressful watching the kids handle the little animals. I harshly whispered "gently!" many times! The kids totally loved every minute and it was one of their favorite memories of our trip. Definitely recommend!
Harry Hedgehog Cafe and Pet Store
Tokyo, Minato-ku, Roppongi 6-7-2 IWAHORI Building 2F
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